How to

How to Register with Elanga?

Welcome to Elanga! To register, we will need some basic information about you. This can be submitted by clicking on this link: Registration .

How long will it take for an RFID card to arrive?

If you’ve ordered an RFID charging card, they will be sent via courier directly to the address information submitted for your customer account. The processing of these cards is handled on a weekly basis, so the RFIDs should arrive within 2 weeks of the order.

While waiting for the RFIDs to arrive, you can use the mobile app to start charging. The login credentials are sent to you immediately after you’ve registered. When the RFIDs arrive, they are linked to your account and are ready to use.

You can find the receipt of the payment in your Account History. This can be accessed by clicking on this link: Elanga Customer Portal.

How do I cancel my account?

We are sorry that you’re planning to leave!

To cancel your account, you can remove your payment card from your account to stop automatic payments. You can choose to use your account until the balance runs out, after which you should notify us to close your account. Click here for the form: Contact Form.

If you wish to cancel your account immediately, please notify us. Click here for the form: Contact Form. If you have any remaining funds in your account, we will naturally reimburse them to you.

How do I update my payment card information?

You can update your payment card information by filling out the contact form, found here: Report Issue.  Elanga will cancel your current card, and send you a new link so that you can make a new payment from the card.

Whats the difference between AC and DC?

In the electric vehicle (EV) world, there are two types of chargers: Alternating Current (AC), and Direct Current (DC), and these are a reference to how the electric energy is shaped at the output of the charger. AC chargers are normally lower powered and slower, intended for residential and small commercial scenarios. They only require a low power electrical supply. DC chargers are normally higher powered and fast, intended for larger commercial scenarios. They require a high power electrical supply.

For EVs its necessary to convert between the two: AC needs to be made DC so that the EVs batteries can be charged. The opposite, DC-to-AC, is used when Vehicle-to-Grid (V2G) systems are used, so that the batteries energy can be pushed back into the local utility grid.

When using an AC charger, the charge point only has to control the local AC energy being supplied to the EV, it does not need to convert it in any way. Its the EV’s small, light weight (therefore low power & slow) AC-to-DC charger that slowly fills the EV’s battery.

This is where DC chargers have their advantage – being on the ground and not part of the EV, they don’t have size and weight limits. Therefore they can have very large power control circuits, and convert very high AC power from a local grid utility, into very high DC power, and transfer it straight to the EV’s battery, thus quickly filling it.

More technically: AC and DC is actually a reference to how electrical energy is delivered to a useful load:

In a DC system, the energy flow is always linear, flowing from a point of higher voltage (typically called the positive terminal, anode) to one of lower voltage (typically called the negative terminal, cathode, zero volts). Voltage is like pressure in a fluid system – potential difference.  The big advantage of DC is that batteries, which can only be DC, can store very high amounts of electrical energy, and can deliver it at very high power – ideal for electric cars. Strictly speaking, its not possible to store AC energy.

In an AC system, the energy flows around a common zero voltage point, in a sinusoidal manifestation: the zero point (similar to a DC negative point) acts as a drain to an active voltage (similar to a DC positive point), but this active voltage (V) causes energy flow in a sinusoidal fashion: it starts at 0V, rises parabolically to a peak voltage (typically 380V), then falls likewise back to 0V, continues seemingly past the 0V to the opposing peak voltage (-380V), then back to 0V, thus completing one cycle, which is repeated infinitely at a frequency (typically 50Hz). Nearly all local utility supply power is AC because its easier to generate and transport and convert to higher or lower voltages (using transformers).

What are the different plugs for?

Type2 is an EU standard in EV charging and happens to be the most common plug in the market place. Type2 is used for AC charging and is most commonly used in cases where your car is parked for a few hours such as shopping malls, workplaces or residential buildings. Charging power with Type2 plug is higher than with a traditional wall plug but the power output depends on your car charging abilities.

CCS is an European standard for quick charging. CCS plugs are DC, which means the charging power and speed is significantly higher. CCS plugs are usually found along highways where the stop for charging needs to be quick but powerful.

CHAdeMO is the Japanese standard for quick charging. Usually high-speed chargers are equipped with both CHAdeMO and CCS plugs for good compatibility.

What is RFID and what is it used for?

Radio Frequency Identification (RFID) is a technology which can be used for authenticating yourself at a charging station, by means of a simple small keyring-sized object.  An RFID contains a number, which is linked to your account and when scanned at a charging station, you can control charging without a mobile or web application.

Login to your customer portal and choose under Account Information Order RFIDs.

Am I secure?

We aim for reliable, robust and secure services. The information security management used by Elanga is ISO27001 certified. We continuously enhance and ensure that our security is being taken care of by defined risk management processes. All risks identified are always assigned an owner and are treated with due respect and care.

Please find more information in our privacy policy

How is my payment data handled?

All payment data is stored in the servers of Stripe approved payment provider. We will not be able to see your confidential information but only anonymized tokens for handling the payments.

Does Elanga charging include parking fees?

Unfortunately not, unless otherwise clearly specified. Customer will have to follow rules set by the local parking administration.

What can I do with the Elanga app?

With our app, you can start and stop charging events, see event details in real time, see where you have been charging, and manage your user account. The app is constantly developed and new features are added frequently to give you the best charging experience. So remember to keep the auto-updates on to make sure you always have the latest version available.

Where can I report new ideas and proposals about Elanga's services?

Do you have an great idea or a proposal about Elanga’s services? Feel free to contact us at our contacts page: Elanga Contact Page

We would love to hear from you!

 

Where can I find my charging history?

Your charging history can be found in the mobile application by opening the History menu in the Profile view.

If you don’t have the mobile app, you can also see your charging event history from the customer portal. You can log in to the customer portal with the same credentials you use to log in to the mobile app.

Can I use stations abroad?

Yes! Elanga charging services can be used globally. Just plug-in, and start charging. We offer our services in multiple countries and you can use any charger you can find via our mobile Android iOS or Web application.

What happens when my car has been fully charged, but still connected to the station and blocking it?

When your electric vehicle’s battery is fully charged, current flow is automatically stopped to prevent any harm to your car’s battery.

Please note that, depending on the pricing model of that specific charger you may or may not be charged additionally by minute or hourly. This information is displayed before you start a charging event.

Do I need RFIDs in order to charge?

No you don’t – all charging points can be used with mobile application as well. With the mobile app you can also see the charger status, information on your charging session and much more.

Verifying email address, what does this mean?

After registration all customers are required to authenticate their registered email addresses to verify their account. Elanga automatically sends a link to your email address and you’re required to click the link in order to proceed. Customers are required to do this within seven (7) days or the system automatically disables the customer account and you’re required to contact our customer support to enable your account.

Please note that Internet Explorer and Edge browsers aren’t supported by Elanga systems and may cause issues. Chrome and Firefox should work fine.

How can I add my own RFIDs to my account?

Log in and go to your account via mobile application or customer portal.

For mobile application login and got to Profile tab and click Charging Tags, click the big plus symbol and follow the instructions.
If you want to add RFIDs via customer portal just login and go to Edit Account Information, click RFID details on the top side and add your RFID number.

How can I get a home charger?

Home charging is the most natural part charging experience, to accompany charging in public and in private stations, such as your office.

A home charger is your personal charger that you can use and manage with the Elanga app. You can easily order and install a Home charger to your detached or semi-detached house, or contact your estate manager for getting one to your apartment building.